FAQ

Frequently asked questions

Quick answers about digital cards, AI scanning, plans, and your account.

Does the person receiving my digital business card need to install the app?

No. Your card has a public link and QR code, and anyone who opens or scans it can view your card in their browser without installing CardySync.

Learn about sharing your card →

Which platforms does CardySync support?

CardySync is available on the web, and as an app on iOS and Android. Your card, contacts, and notes stay in sync across them.

Download the app →

Which languages does the AI card scanner support?

The AI OCR scanner supports English, Chinese, Japanese, and Korean (EN/ZH/JA/KO) business cards, and extracts details like names, companies, phone numbers, and emails.

Learn about scanning →

What is AI Quick Notes?

AI Quick Notes lets you capture meeting context by typing or voice. Use AI Transcribe to convert speech to text, then AI Summary to turn your note into clear key points.

Learn about AI Quick Notes →

What is the difference between the Free and paid plans?

The Free plan includes a standard monthly AI allowance. CardySync Plus (USD 9.99/month) includes 5× the Free allowance, and Pro (USD 19.99/month) includes 25×. One-time AI Boosters are also available. See the pricing page for details.

View pricing →

How do I download the app?

Download CardySync from the Apple App Store or Google Play, or use it directly in your web browser.

Download →

Can I export my contacts to CSV?

Yes. On the web, open Contacts and choose Export CSV to download your saved contacts. Exporting does not use any AI credit.

Learn about contact management →

How do I delete my account or my data?

You can request account and data deletion from the delete-account page. Deleting your account does not automatically cancel App Store or Google Play subscriptions.

Delete account →

Which company operates CardySync?

CardySync is developed and operated by Guitarlo Company Limited.

Company information →

Where can I read the purchase and refund policy?

The Purchase & Refund Policy is available on its own page, covering subscriptions, Boosters, and refunds.

Purchase & Refund Policy →